Deleting your Auto China account
This page explains how to ask us to delete your Auto China account (the account used in the Auto China mobile app and on auto-china.com), what we delete, and what we are required to keep.
How to request deletion
In the app. Open the app, go to the Account tab and choose Delete account. For your protection you will be asked to confirm — with your password, or with a code sent by SMS if you signed in with Apple, Google or a phone number. Deletion takes effect immediately.
By email. If you can no longer sign in or have uninstalled the app, write to support@auto-china.com from the email address on the account. We may ask you to confirm your identity before we act, and we will complete the request within 30 days.
What is deleted
- Your name, email address, phone number, postal address and company details.
- Your profile photo and any driving-licence details you provided.
- Links to Apple, Google, WeChat and Telegram sign-in.
- Your push-notification registrations, and your newsletter subscription.
- Your password and every active session — you are signed out on all devices at once.
What we keep, and why
Where you have placed an order, paid a deposit or signed a contract, German commercial and tax law (HGB and AO) requires us to retain the underlying business records — orders, contracts and invoices — for 10 years. We cannot delete these before that period ends, and neither can you waive it.
Those records are separated from your account: the account itself is anonymised, so the retained documents can no longer be browsed, searched or linked back to a living account. Once the retention period expires they are deleted in the ordinary course.
After deletion
Deletion is permanent and cannot be undone. Your orders, documents and support history are no longer accessible to you, and signing up again creates a new, empty account.
Questions
Auto China GmbH — support@auto-china.com. See also our privacy policy.