ServicePlus
With us, the purchase is the beginning — not the end
The most common worry before buying a Chinese EV is not the import — it is life afterwards: Who services the car? Where do spare parts come from? What about updates? ServicePlus is our answer: a named after-sales layer with a workshop network, parts supply and personal support for your entire ownership.
The six pillars of ServicePlus
Workshop network
Maintenance and repairs run through our network of partner workshops — we name your nearest workshop before you buy. The map of all locations is public.
View the service network →Spare-parts logistics
Wear and body parts come directly through our supply chain to China. Common parts are stocked in Germany; everything else is sourced to order — with a clear lead time quoted before any repair.
Remote diagnostics & OTA updates
Many issues can be solved without a workshop visit. We support remote diagnosis, accompany over-the-air updates and document per model which updates are available in Europe.
Battery service
Battery diagnostics with a documented state of health — reassurance for you, and a certificate that supports the resale price.
E-Protect warranty
Our warranty programme for drivetrain, battery and electronics. When a claim occurs, you contact us — we handle the process.
View the warranty programme →Personal support
Named contact people by phone and e-mail, in German and English. No hotline maze, no referral to a manufacturer in China.
How a service case runs
So you know beforehand what happens when something breaks — step by step.
Report the case
By phone or e-mail. We come back to you with a first assessment no later than the next business day.
Diagnosis
Remotely where possible, otherwise at the nearest partner workshop. You receive the diagnosis and a cost estimate before anything is repaired.
Repair
The partner workshop repairs with parts we source. For warranty cases we settle the costs directly.
Completion & documentation
Every case is documented in the vehicle file — keeping the history complete and the resale value stable.
Our service commitments
Four commitments you can hold us to:
- A response to every service request no later than the next business day
- Diagnosis and cost estimate before every repair — no surprise invoices
- One named contact person per vehicle, not an anonymous ticket queue
- Complete documentation of every service case in your vehicle file
Maintenance packages for fleets
For business customers and fleet operators we bundle ServicePlus into plannable maintenance contracts with fixed terms, priority handling and reporting.
See fleet solutions →Frequently asked service questions
Where can I get my Chinese EV serviced?
At one of our partner workshops — all locations are public on our service network map, and we name your nearest workshop before you buy. EVs also need far less maintenance than combustion cars: no oil changes, fewer wear parts.
Can I get spare parts — and how fast?
Yes. Common wear parts are stocked in Germany. Model-specific parts are sourced through our direct supply chain to China; we quote the lead time before the repair. For warranty cases we can arrange mobility for the waiting period.
Do over-the-air updates work in Europe?
It depends on the model — and we tell you honestly before you buy what your chosen car can do. For every vehicle we deliver, we document the update path and assist with installation if an update does not arrive automatically.
What is a battery certificate and when do I need one?
A documented state of health of the traction battery. It builds trust at resale and makes depreciation predictable. We offer the diagnosis as part of ServicePlus.
What does service cost?
Maintenance is billed by the partner workshop at its regular rates — communicated as an estimate upfront. Warranty cases under E-Protect cost you nothing. Fleets can get maintenance contracts at fixed terms.
Before the purchase: the SafeImport Package →All workshop locations on the map →
